Frequently Asked Questions

What is the return or refund timeframe?

Customers may initiate a return or refund request within 7 days of receiving the product. After the 7-day window has passed, we are unable to accept any return or refund claims.

What conditions must be met to request a return or refund?

To validate any return or refund request, customers must provide a complete unboxing video. This video helps verify product condition and ensures transparency in case of damage or delivery issues.

When is a product eligible for return or refund?

• A return or refund is approved only if:
• The item arrives damaged or defective,
• The product is malfunctioning, or
• A different item was delivered by mistake.

Requests made due to personal preference or change of mind are not eligible.

How long does the refund process take?

Once the returned item is received and inspected, the refund will be initiated within 7–10 business days.

Is there any cancellation charge for online payments?

Yes. For orders paid online (via card, UPI, or net banking), if customers request cancellation or return, a 5% processing fee will be deducted before issuing the refund.